Return & Refund Policy

What is your return policy?

If you are not satisfied with the product that has been delivered, you can return your order by clicking on Return or Replace option on Order & Returns Page and get refund by returning us your parcel within 48hrs of the receipt of your order. Items must be in new condition with original packaging and accessories along with the original invoice. We provide free returns for all orders. We will pick up the products within 2-4 business days. We will initiate the refund process only if the products are received by us in their original packaging with their seals, labels.

How long does the refund process take?

The refund process can take up to 15 days once the parcel is returned to us. For all refunds, we will refund the amount to same mode of payment except for cash on delivery, we will credit the amount in your bank account.

How do I place replacement request on Tuelip?

If you want to replace the product, you can replace your order by clicking on Return or Replace option on Order & Returns Page. Items must be in new condition with original packaging and accessories along with the original invoice. We provide free replacement for all orders(Shipping charges applicable). We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

What if an item is defective or broken?

If the item is defective or broken, you can replace your order by clicking on Return or Replace option on Order & Returns Page. Items must be in new condition with original packaging and accessories along with the original invoice. We provide free replacement for all orders(Shipping charges applicable). We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels.

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